Our Policies
Mental Health First Aid® Australia is dedicated to providing a safe, secure, and fair experience for all our users, employees, contractors and stakeholders. To achieve this, we have implemented a range of policies that govern our operations and guide our interactions with our users, employees and contractors and stakeholders.
Policies
Our Code of Conduct outlines our commitment to standards of behaviour and actions of all employees, contractors and volunteers to be consistent with the MHFA values of Accountability, Collaboration, Empathy, Inclusivity, Integrity, and Creativity.
Our Privacy Policy outlines how we collect, use, and protect your personal information. We are committed to respecting your privacy and complying with all applicable data protection laws and regulations. We encourage you to read our Privacy Policy carefully and to contact us if you have any questions or concerns about how we handle your personal information.
Our External Complaints Policy provides a framework for handling complaints from external parties. We believe that effective complaint handling is a key part of maintaining our reputation and building trust with our users. Our policy ensures that complaints are dealt with promptly, fairly, and in accordance with our values and standards.
Our Whistleblower Policy outlines our commitment to maintaining a culture of transparency and accountability. We encourage our employees and stakeholders to speak up if they have concerns about any unethical or illegal behaviour. Our policy provides a framework for reporting and investigating such concerns and ensures that whistleblowers are protected from retaliation.
Our Health & Safety Policy outlines our commitment to providing a safe and healthy workplace for our employees and contractors. We believe that workplace health, mental health and safety is a fundamental human right, and we are committed to complying with all relevant laws and regulations.
Our Equity and Diversity Policy outlines our commitment to promoting equity, diversity, and inclusion in our workplace and in the wider community. We believe that diversity is a strength, and we are committed to creating a workplace where all people feel valued, respected, and included.
Finally, our Conditions of Website Use and Conditions of Sale outline the terms and conditions that govern your use of our website and any products or services that we offer for sale. By using our website or purchasing our products or services, you agree to abide by these terms and conditions. We encourage you to read them carefully and to contact us if you have any questions or concerns.
